Refund policy

Return & Refund Policy (Australia)

Change of Mind Returns

If you change your mind about a purchase, you may request a return within 14–30 days of receiving your order (unless otherwise stated). To be eligible, items must be unused, in their original condition, and in the original packaging.

Customers are responsible for return shipping costs for change-of-mind returns unless the item is faulty or incorrect.

Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or not as described, please contact customer support within a reasonable timeframe after delivery. You may be asked to provide photos or additional information to assist with the assessment.

Where a product is confirmed to be faulty or incorrect, you are entitled to a replacement, repair, or refund in accordance with Australian Consumer Law. In such cases, return shipping costs will be covered or reimbursed.

Return Process

To initiate a return, please contact the official support channel listed on the website with your order number and reason for return. Return instructions will be provided once your request is reviewed and approved.

Items returned without prior authorization may not be accepted.

Refunds

Once the returned item is received and inspected, you will be notified of the outcome. Approved refunds will be processed to the original payment method. Please allow several business days for the refund to appear, depending on your financial institution.

Shipping fees (if applicable) are generally non-refundable unless the return is due to a confirmed fault or error.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene reasons, safety regulations, or final sale status. These exclusions will be clearly indicated where applicable.

Consumer Guarantees

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For any questions regarding returns or refunds, please contact customer support through the official channel provided on the website.